Privacy Policy

Brain Jar LLC ("Brain Jar," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your information when you visit brainjar.net, interact with our services, submit contact or consultation forms, or communicate with us via email, phone, or SMS.

We collect information directly from you when you interact with our website, request information, or engage our services:

• Contact Information: Your full name, email address, phone number, and physical or mailing address.
• Communication Data: Details submitted through our online inquiry forms, consultation requests, emails, and project communications.
• SMS & Messaging Consent Records: Verification and timestamps of your consent to receive SMS/text messages from Brain Jar LLC.
• Automatically Collected Data: Technical device details, IP addresses, browser types, and website usage data gathered through cookies and analytics tools to optimize website performance and user experience.

We use personal information strictly for legitimate business and operational purposes, including:

• Service Delivery: Providing, maintaining, and managing our digital marketing, web development, and workflow automation services.
• Inquiry Response: Responding directly to your messages, quote requests, and consultation bookings.
• SMS Communications: Delivering transactional text messages, appointment confirmations, booking reminders, and direct project follow-ups related to your inquiries or active engagements.
• Client Communications: Sending project deliverables, proposals, invoices, and service updates.
• Compliance & Security: Maintaining site security, preventing fraudulent activity, and meeting applicable legal and regulatory obligations.

Brain Jar LLC does not sell, rent, trade, or share your personal information with third parties for marketing or promotional purposes.

Mobile Information & SMS Consent Commitment:
Mobile information, phone numbers, and text messaging originator opt-in data will not be shared, rented, or sold to third parties or affiliates for their own marketing, promotional, or commercial purposes under any circumstances.

• Technical Service Providers: We may disclose personal data to vetted vendors and technical service providers (such as web hosting, secure CRM platforms, or SMS gateway carriers) solely as necessary to operate our business and deliver our direct communications and services. All service providers are bound by strict contractual confidentiality obligations.
• Legal Requirements: We may disclose personal information if required to do so by subpoena, court order, or applicable law, or to protect our legal rights, property, or safety.

You maintain full control over how you receive communications from us:

• SMS / Text Messaging Opt-Out: You can opt out of receiving SMS text messages from Brain Jar LLC at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive a single confirmation message confirming cancellation, and no further text messages will be sent unless you re-initiate contact.
• SMS Assistance / Help: For customer support or assistance regarding our messaging program, reply HELP to any text message or reach out directly to Hmatthews@brainjar.net or (313) 850-9008. (Standard message and data rates may apply depending on your cellular carrier plan).
• Email Opt-Out: You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.
• Data Access & Deletion: To request access to, correction of, or deletion of your personal records, please submit your request to Hmatthews@brainjar.net.

We use standard cookies, analytics tools, and similar technologies to monitor website traffic, evaluate campaign performance, and improve site functionality. You can modify your browser settings to reject cookies, though some features of our site may not function as intended.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. We retain your information only as long as necessary to fulfill the operational purposes described in this policy, manage our client relationships, and fulfill legal or regulatory requirements.